When a technician does work to a problem assigned to them, they use the Write a Work Report function to
file an electronic report on what they did to solve the problem.
This is a more complex work report form.
Dependant upon the permissions you give the group the technician is in,
they can re-assign work reports after they are done with them, close them when they are finished, and even write
work reports for problems that are not assigned to them.