Web-based Information Services for Businesses

TroubleTrakkerPRO
Tracking and solving all your technology problems and solutions.

WirelessTrakker

MessageGuard

TroubleTrakkerPRO is a web-based information service that handles the reporting, monitoring and management of technology problems from start to finish, letting you know how efficiently work is getting done, and keeping problems from slipping through the cracks. Since TroubleTrakkerPRO is available anywhere there is an Internet connection, documenting and solving technology problems becomes a breeze.

Click on the links below for demonstrations of TroubleTrakkerPRO's features. See for yourself how our simple web interface helps you get important work done quickly. You can:

Report a technology problem, identifying the problem item and its location.
Automatically notify the designated service administrator of the problem.
Assign problems to individual technicians or outside vendors.
Allow technicians to report all work performed and whether the problem has been solved.
Automatically notify the person who reported the problem of each step in this process.
Create a historical record of technology problems, and instantly produce detailed reports of the status of all reported problems.
Track inventory and parts used for repairing equipment.
Schedule tasks to begin on a certain date, occur on set intervals and/or run for a set number of occurrences.
Customize single line trouble ticket reports, allowing quick access to tickets via hyperlink to display further information.
Customize almost every aspect of the web interface, from adding your logo and company colors, to setting up your own user groups to determine who can use what parts of the service.
Create a custom report and save it for later retrieval.
Set deadlines for tickets to be solved and generate automatic e-mails to technicians when a ticket is overdue.
Automatically create status reports for each technician. See at a glance which tickets are overdue.
Balance work, assigning tickets to technicians based on current workload.
Integrate the service with AssetTrakker to see repair histories and warranty information for equipment.

Click here to use our Rate Calculator, and find out if TroubleTrakkerPRO is right for your business.

Or simply Sign Up right now and start a full-access, unlimited use trial for 30 days, absolutely free, no obligation!