DEMO 5: Automatically notify the person who reported the problem of each step in this process.
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In each step of the TroubleTrakkerPRO process, the person who originally reported the problem is sent an email informing them
of the progress made in getting their problem solved. These progress reports contain links to email both the technician
working on the problem, and the administrator of the TroubleTrakkerPRO service, in case the person reporting the problem
wishes to follow up on work done to solve the problem, or inquire as to the progress (or lack thereof) in solving their problem. |
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