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WorkTrakkerPRO Questions
WorkTrakkerPRO Questions and Answers
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| Q. |
What is K12WorkTrakker? |
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| A. |
K12WorkTrakker is a web-based solution for reporting,
tracking, and solving maintenance issues.
You can read more about the features of K12WorkTrakker
here. |
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| Q. |
How can I get help using K12WorkTrakker? |
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| A. |
Use the help link at the top of any page of
K12WorkTrakker. A window will open with an easy-to-use help system. |
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| Q. |
I keep getting e-mail reminders of overdue tickets. How can I stop them from being e-mailed to me? |
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| A. |
There are two possible reasons why reminders are sent.
If you are getting notices of overdue "tickets" that have already been solved, then there was probably a problem assigned to you and no work report was filed to close the ticket. To write a work report, go to www.k12usa.com/login.asp and select your state, and organization. Then input your username and password. Select WorkTrakkerPRO. On the left hand side of the screen click on "Write Work Report". Choose the ticket from the drop down box and fill out the rest of the form. Once this is submitted, the reminders will stop.
If you are getting reminder of "Tasks" overdue, then you have probably set up a recurring task that is e-mailed to you periodically. Go to Manage Tasks and remove the occurrences of the task to stop the reminders.
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