TroubleTrakkerPRO

Our online trouble-ticket help desk sets up in seconds—and lets you track each project’s status from beginning to end

Looking for a better, easier way to manage your school’s IT trouble tickets? One that doesn’t involve sticky notes, spreadsheets, garbled voicemails, and email chains?

We’ve got just the thing: TroubleTrakkerPRO. Our web-based helpdesk sets up in seconds, requires no software or equipment, and automates all your manual operations—so you can report, track, and manage every tech issue with a few clicks.

Plus, you can proactively schedule preventive maintenance tasks, so nothing slips through the cracks.

This easy-to-use IT trouble-ticket system is customized especially for K-12 schools. All you need is a browser and an Internet connection to start the process:

• Teachers and staff log on to report a problem
• The administrator assigns the task to a technician
• The technician keeps everyone apprised of the project’s status and completion

Best part: You get an instant snapshot of where your jobs stand and who’s working on what. No one pesters you in the lunchroom, you never have to nag technicians, trouble tickets don’t go missing, and everyone’s happy!

What else can TroubleTrakkerPRO do?

Management Features

• Creates a historical record of tech problems with detailed reports of each project’s status
• Tracks inventory and parts used for repairing equipment
• Schedules tasks to begin on a certain date, occur on set intervals, and/or run for a designated number of occurrences
• Prioritizes urgency of trouble tickets
• Sets deadlines for ticket resolution
• Generates automatic emails when tickets are overdue
• Assigns tickets to technicians based on their workload
• Integrates with AssetTrakker (available free with your TroubleTrakkerPRO subscription) to view repair histories and equipment warranty info
• Extremely customizable interface—add your school logo and colors, set your own user groups, and much more

Reporting Features

• Creates custom reports that can be retrieved at any time
• Automatically issues status reports for each technician—gives you an at-a-glance picture of overdue tickets
• Advanced sorting options for ticket views let you sort by status, building, etc.
• Prints tickets two ways—one ticket per page or no page breaks
• Customizes single-line trouble-ticket reports—hyperlinks give you quick access to additional information

The Amazing Benefits of K12USA

• Economical —our prices our nearly untouchable; find your TroubleTrakkerPRO rate here
• Automatic software upgrades (and free!)
• Free, unlimited tech support—talk to a real (and really nice) person and get your issues resolved quickly
• Discounts for multi-year, multi-service customers (many TroubleTrakkerPRO customers also subscribe to our online work-order management system, WorkTrakkerPRO)

Try TroubleTrakkerPRO free for 30 days! Just head here to our quickie form, and we’ll get you started.

If you fall in love with our online IT help desk and decide to subscribe, you’ll find our rates to be nearly unbeatable (find your fee here).

Bonus! When you subscribe to TroubleTrakkerPRO, you’ll score a free subscription to AssetTrakker, our online inventory-management system.

Grab a peek at the TroubleTrakkerPRO interface by clicking through these screenshots.

Questions? Email us now or give us a call at 877-225-0100.

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